You can choose from one of two banners, depending on your needs. One of the strongest ways you can draw attention to your listings and increase sales is by running promotions. Given this, use those savings to boost areas elsewhere, like adding in free shipping (if possible), expanding your inventory, running promotions, or anything else that can help you. But with Walmart, you’re only responsible for paying referral fees, which are based on the product’s category. On Amazon, it seems like you’re paying fees for just about everything: account subscription, FBA, shipping, storage, seller referral fees and more. And because buyers almost never have the patience to scroll through 10 pages of product searches, ranking high vastly increases your chances of a sale. The more (positive) customer reviews you have, the better you increase your chances of ranking higher in searches. Reviews matter a lot online, as they’re one of the top ways to build trust with future buyers in a forum where you can’t do so face-to-face. Get the Word Out About Your Great Products and Service Each order file should be confirmed and received by Walmart within one hour of receipt, and electronic notice of shipment confirmation has a four-hour window.ĥ.Answer at least 60% of customer calls (getting below 4% is the bad magic number) and 90% of customer emails within one day.Customer service escalation rate needs to be less than or equal to 0.5% on all.Your 90-Day Seller Rating metric should be less than or equal to 90%.While returns because of damage or defects may be unavoidable, keep this rate under 3% and process all refund requests within one day of receipt from buyers.Product cancel rate has to be under 1.5%.
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